Privacy Policy

1. Introduction

Senti MCS Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you consent to the practices described in this policy.

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number, and company details you provide via our contact forms.
• Account information: credentials and access levels for our client support portal.
• Technical data: IP address, browser type, and usage data collected via cookies and analytics.
• Service data: information about your IT infrastructure that we access while providing support.

3. How We Use Your Data

We process your personal data for the following legitimate purposes:

• Providing and managing IT support services and responding to your enquiries.
• Sending you service updates, security alerts, and relevant communications.
• Maintaining the security and integrity of our and your systems.
• Complying with legal, regulatory, and contractual obligations.

4. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (such as cloud hosting and security tooling providers) who process data on our behalf under strict data processing agreements.

We may also disclose data where required by law, regulation, or court order, or to protect our legal rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. You may request deletion of your data at any time, subject to our legal obligations.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data and receive a copy of it.
• The right to rectify inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at sentimcs@gmail.com or write to Senti MCS Ltd, 123 Tech Street, Suite 100, London, United Kingdom.